Shipping Policy

At Scarlett's Lamps, we aim to get your order to you as quickly and safely as possible. Please review the details of our shipping process below.

Processing Time

Each lamp is made to order, so please allow 3–5 business days for crafting and processing. Orders are not processed or shipped on weekends or public holidays.

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery time is 10–15 business days after dispatch, depending on your location.

Please note that delivery times are estimates and may vary due to courier delays, peak seasons, weather conditions, or other unforeseen circumstances.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Packaging

Each lamp is packed in protective foam and a rigid outer box for the journey. If your parcel arrives visibly damaged, please photograph it before opening and contact us — this helps us resolve the claim quickly.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout. Scarlett's Lamps is not responsible for orders shipped to incorrectly provided addresses. If a parcel is returned due to an incorrect address, additional reshipping fees may apply.

Delays

While we strive to meet our estimated delivery window of 10–15 business days, we are not responsible for delays caused by shipping carriers, customs processing, or other events outside our control.

If your order hasn't arrived within 30 days of dispatch, please get in touch and we'll investigate it with the carrier and put it right.

Contact

If you have any questions about your shipment, please contact us at support.scarlettslamps@gmail.com and we'll be happy to help.